St. John’s Case Study

“We always accepted evaluations from any NACES member,” said Arcario. Most of the evaluations they received came from one of the largest foreign credential providers, but they were unsatisfied. They received negative feedback from students that this provider was too expensive, and negative feedback about turnaround times, which in some cases were as long as 2-3 months. They started looking for an alternative to promote to their students. “We wanted better customer service for us and the students that are applying,” said Arcario. “If the student has a poor experience that also reflects poorly on us.”

In 2018, St. John’s University selected Spantran: TEC as their preferred provider. The biggest factor was TEC’s superior customer service. “Hands-on, responsive, professional, intelligent, friendly—all of these things,” said Arcario. Another factor was TEC’s ability to verify documents and identify fraudulent documents. “We’ve seen more fraudulent documents over the past year and the verifications have become more important,” said Amber Steiger, Director of Graduate Admission.

Over the past 6 years, St. John’s has been extremely satisfied with the service TEC provides to the applicants and to the institution. “I have only wonderful things to say about TEC,” said Arcario. “We don’t get any negative feedback from students who work with TEC. Slate integration is fantastic. It’s very easy for us and our students. The expedited turnaround time is wonderful.”

TEC has also been of service beyond just preparing the evaluations. “I’ll ask TEC if I have a specific question about whether an evaluation is needed,” said Arcario. “They’ll ask the specialist on the team who works with that country or territory and always provide speedy and correct information.”