What does it mean if your case is on hold?

If your case is on hold, TEC cannot continue processing your evaluation until an outstanding requirement has been resolved. This may include missing or unclear documents, certified translations, payment, additional information, or required document verification.

A hold does not mean your case has been canceled. Log in to the TEC Portal to review the reason for the hold and see what documents, information, or actions are required. Submit the requested items through the portal as soon as possible to help prevent further delays. Processing will resume once all outstanding requirements have been received and approved.